Customer Satisfaction Surveys
Knowing what your customers think of you and your business is essential. Customer satisfaction surveys are key to ensuring you provide your customers with exactly what they want.
Marot Associates can carry out personalised customer satisfaction surveys for any size of client. We use a variety of methods, including:
- Online surveys for large databases
- Telephone surveys for smaller customer bases
- Face to face surveys to really understand why a customer buys from you and how you might be able to do it better
Using a third party to carry out the survey can help gain better results. Customers are usually more open and provide excellent anecdotal comments that our clients later find invaluable.
Please contact Marot Associates to find out how a customer satisfaction survey could help you increase repeat business as well as ensure happy customers.